Air India Introduces AEYE Vision on Mobile App for Enhanced Passenger Experience
Air India has taken a significant step towards enhancing passenger experience by launching a new feature on its mobile app called ‘AEYE Vision.’ This innovative feature, developed in-house and powered by AI-based computer vision technology, aims to provide real-time trip updates to passengers, making their journey smoother and more convenient.
With AEYE Vision, passengers can access vital flight details, boarding passes, baggage status, and meal options simply by scanning a code on their ticket, boarding pass, or baggage tag. This eliminates the need for manual data entry, saving time and effort for travelers.
The key assistance features of AEYE Vision include:
- Scanning boarding passes to instantly add journey details to ‘My Trips’ and check flight and baggage status.
- Scanning baggage tags to track the status of checked-in bags, including loading, unloading, and pick-up details at the baggage claim.
- Scanning tickets to initiate the web check-in process, add trips to the ‘My Trips’ section, and track flights and checked-in bags.
This innovative feature significantly reduces the steps and data entry requirements to access real-time trip details, offering passengers a more immersive app experience. Users can scan documents directly using their phone camera or upload an image from their gallery, with the app recognizing the content and taking relevant actions automatically.
Dr. Satya Ramaswamy, Chief Digital and Technology Officer at Air India, expressed his excitement about the implementation of modern computer vision technologies in the airline’s mobile app. He stated, “We are delighted to bring the power of artificial intelligence technology in the form of computer vision to ease the journey of our esteemed customers on our mobile app. We will continue to enhance our app with the latest AI capabilities to make it a joy to use.”
Air India is planning to add more features to its app over the next few months, including baggage dimension check, passport scan, image-based destination search, and augmented reality-based destination details. These additions are aimed at further improving the overall passenger experience and convenience.
Overall, Air India’s AEYE Vision feature represents a significant step towards leveraging cutting-edge technology to provide passengers with a seamless and hassle-free travel experience. With real-time trip updates and enhanced functionality, Air India is setting a new standard for passenger convenience in the aviation industry.
